STANDARD TERMS AND CONDITIONS OF SALE

Standard Terms of Sale for all purchases made from our company. By placing an order, you agree to these terms.

Payment and Deposits

Cash Deposits

• For all payments made via cash deposit into our bank account, the payer must include an additional 5% of the total invoice amount. This surcharge is to cover bank charges incurred on cash handling.

 Returns and Exchanges

We encourage all customers and their representatives (including third-party branders) to carefully inspect all merchandise upon receipt before any custom work, such as printing or embroidery, is initiated.

Branded Products

• There are no refunds or exchanges on any products that have been branded, printed, embroidered, or otherwise altered from their original condition.
• The responsibility for checking the quality, quantity, and correctness of the merchandise rests with the customer and their branders before any custom work is performed.

General Return Policy

Timeline	Condition for Return	Fee/Charge
Within 7 Days of Purchase	Item must be returned in its original packaging.	No Handling Fee, unless original packaging is absent, in which case a 15% of the invoice value fee will be charged.
After 7 Days and up to 30 Days of Purchase	General returns accepted.	A 15% handling fee will be charged on the total value of the returned goods.
After 30 Days of Purchase	No refunds or exchanges will be accepted.	N/A

Additional Return Charges

• If the original order included a Courier Fee or a Special Packaging Fee, these costs will be charged again (applied as a deduction) on all returns, regardless of the return timeline.

Order Collection and Validity

• All placed orders are valid subject to collection within one week (7 days) of the customer being notified that the order is ready.
• If an order is not collected within this one-week period, the goods will be sent back to our general warehouse inventory for other sales. Re-ordering may be necessary and is subject to current stock availability.